FAQ & support
Everything you need to know.
From delivery and returns to authenticity and payment, find clear answers to the questions we receive most often.
Showing all 16 questions
Orders & delivery
From checkout to your doorstep.
How is my order shipped?
Every order is carefully packed and sent with PostNord Tracked & Insured. You will receive a tracking link as soon as your order is on its way, allowing you to follow the delivery at every step.
When will my order arrive?
Orders are normally dispatched within 48 hours after payment. Delivery typically takes 2–5 business days, depending on the destination.
How much does shipping cost?
Shipping is free within Sweden. For international orders, the shipping rate is calculated at checkout based on your destination.
Do you ship internationally?
Yes, we ship worldwide from Sweden. Customs duties, import taxes or handling fees may apply depending on the destination. These charges are not included in the purchase price and are the customer’s responsibility.
Where can I track my order?
Use the tracking link in your shipping confirmation or visit our order tracking page to see the latest delivery updates.
Returns & refunds
A considered change of mind.
Do you offer returns?
Yes. You have 14 days from the day your order is delivered to request a return. The item must be returned in the same condition in which it was received.
How do I start a return?
Email return@sncvintage.com and include your order number. Once approved, we will send a return label and instructions. A 90 SEK fee is deducted from the refund to cover return handling and shipping.
When will I receive my refund?
Once your return has arrived and been inspected, the refund is issued to the original payment method within up to 10 business days. Bank processing times may vary.
Payments & offers
A smooth and secure checkout.
Which payment options do you offer?
We accept major credit and debit cards, including Visa, Mastercard and American Express, as well as Apple Pay, Google Pay, PayPal and Klarna where available.
Can I pay in instalments?
Klarna may offer instalment and pay-later options at checkout. Eligibility and available options are determined by Klarna; please contact Klarna directly with questions about their assessment.
I did not receive my discount code—what should I do?
Please check your spam or junk folder. Mark the email as “Not spam” and add us to your contacts so future messages reach your inbox.
Why is my discount code not working?
Check that the code is spelled correctly and has not expired. Some codes require a minimum order value, apply only to selected full-price pieces or are limited to one use. Codes generally cannot be combined. If the issue continues, email info@sncvintage.com.
Authenticity & products
Confidence in every detail.
Are all Sncvintage pieces authentic?
Yes. Every piece is carefully assessed before it is listed. We examine construction, materials, hardware, markings and overall craftsmanship. Read more about our authentication process.
How do you describe the condition of vintage pieces?
Every listing includes a condition assessment, detailed photographs and notes about visible wear, patina, corners and hardware. Our goal is for what you receive to match exactly what you saw online.
Why is there usually only one piece available?
Vintage pieces are individually sourced and often one of a kind. Unless a listing states otherwise, the item shown is the exact piece you will receive.
Can I request more photos or details before purchasing?
Of course. Email info@sncvintage.com with the product name or link, and our team will help with any additional details available.
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